Frequently Asked Questions

You will need your passport, your ferry ticket, and, if required, a visa. Moroccan residents must also present their national ID card.

We recommend arriving at least 3 hours before departure for check-in and security procedures. Passengers with vehicles should arrive 4 hours in advance.

Tanger Med Passengers is served by several ferry companies:

• AML, Baléaria, FRS/DFDS, and Armas offer daily crossings to Algeciras. Baléaria also serves Motril.
• La Méridionale operates a regular service to Marseille.
• GNV (Grandi Navi Veloci) offers routes to European destinations such as Barcelona, Sète, and Genoa. 

Yes, there are designated parking spots, access ramps, elevators, and boarding/disembarkation assistance. Please inform your ferry company of any assistance needs when booking.

In the passenger terminal:

• Information desk
• Ferry ticket counters
• Restaurants
• Convenience store
• Currency exchange
• ATMs
• Infirmary
• Restrooms
• Prayer rooms
• Rest and lounge areas
• Free Wi-Fi

In the vehicle access zone ("Automobile Access"):

• Information desk
• Ferry counters
• Check-in booths
• Cafeteria
• Convenience store
• Currency exchange
• ATMs
• Border insurance office
• EV charging station
• Restrooms
• Prayer rooms
• Free Wi-Fi

In the pre-boarding zone:

• Food outlets
• Children’s play areas
• Restrooms
• Prayer rooms
• Water fountains
• Rest and lounge areas
• Free Wi-Fi

Real-time updates:

• Tanger Med Radio on FM 100.0 or via the official website
• Website: www.tangermed-passagers.com

You can track your ferry on the official website or download your ferry company’s app for notifications and updates.

• Taxis are available outside the passenger terminal.
• Shuttle buses to Tangier city are also available outside the terminal.

Policies vary by ferry company. Please check directly with your carrier.

Pets are allowed on some crossings. You must have their passport, vaccination certificate, and any documents required by the destination country. Use appropriate cages, and check with your ferry company for pet transport conditions.

Limits vary by ferry company. Generally, passengers may carry reasonable hand luggage. If traveling with a vehicle, check your company’s baggage rules.

Contact your ferry company. Depending on your ticket, you may be able to reschedule or purchase a new ticket.

There is a 24/7 medical unit at the port. You can go directly or ask staff for assistance.

Yes, including Onomo Hotel Tanger Med, located close to the terminal. It’s recommended to book in advance during peak season.

Departure times vary. Check the official website for real-time schedules and updates.

Facilities include play areas, rest zones, and food services. Staff are available to assist families with young children.

Yes, free Wi-Fi is available in all major waiting areas.

You will be informed by your ferry company and via terminal displays or the official website.

Yes. Items such as firearms, flammable or explosive materials, and chemicals are prohibited. Check with your ferry company and Moroccan Customs for full regulations: Administration des Douanes et Impôts Indirects